98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 20,2016
Jun 20,2016
3
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BEST ESTATE AGENTS IN LEEDS FOR LETTINGS AND SALES!
I have been dealing with Northwood in Leeds for 5 years, and I can only say good things about them - all of them... Andy, Adam, Jon and Laura are all excellent!
Having had to deal with ...
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Comment on agent fees
Fair
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Jun 06,2016
Jun 06,2016
3
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Excellent advice on price, excellent communication and overall a fantastic service. The marketing was also of a very high quality. Highly recommended....
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Comment on agent fees
I was able to take advantage of a discounted offer with fees at 0.5% very reasonable!
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Jun 03,2016
Jun 03,2016
3
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Fantastic service.
Handled all the viewings for me.
Kept me up to date regularly.
I would recommend to friends and would definitely use again....
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Comment on agent fees
Good value
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Jun 01,2016
Jun 01,2016
3
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this helpful
I have been with Northwood for two years and nothing has been too much trouble. All the staff who I have dealt with have been professional, helpful, customer focused, knowledgeable and friendly. Another important point is that they have always been truthful with me, if ...
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Comment on agent fees
Agent's fees were very fair
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May 19,2016
May 19,2016
3
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Adam was always ready to answer our questions and to negotiate with the vendor on our behalf, in our best interest....
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Comment on agent fees
We don't know about the agent's fees.
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May 19,2016
May 19,2016
1
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this helpful
I am very happy with the service I have been given by Northwoods over the last few years. My property is very well managed. Any maintenance or repairs are dealt with quickly. They are quick to respond to enquires too. Excellent service....
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May 09,2016
May 09,2016
1
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Adam was very helpful throughout my sale of my flat in Chapel Allerton. He listened to my worries and concerns through out the process and supported me in the sale. He had a good team around him, who picked up jobs when he wasn't there. ...
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Comment on agent fees
The fees seemed reasonable and I was happy with the service that Northwood provided.
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Apr 28,2016
Apr 28,2016
1
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I have recently instructed Northwood to sell my property after getting a valuation from a number of agents. Northwood was the clear choice for me as I found Adam to be really friendly, knowledgeable and most importantly, genuine! It was obvious that he had done ...
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Comment on agent fees
The most reasonably priced in comparison with the other agents.
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Apr 08,2016
Apr 08,2016
1
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Efficient, easily contactable and responsive to concerns/questions in a timely fashion. I'm generally happy with the service offered....
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Comment on agent fees
Fees were, comparably, very reasonable. In reality however this was a flat which was quickly sold and really my conveyancers were the real heroes. I find it difficult to justify the estate agent fees.
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Apr 01,2016
Apr 01,2016
2
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Both in letting for over 8 years and Then recent sale, Andy and Adam have been fantastic and displayed excellence in customer service. Always returned my calls and delivered helpful impartial advice when required. Knowledge of the local area and markets is paramount to success and ...
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Comment on agent fees
Good
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Mar 31,2016
Mar 31,2016
1
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From the initial excellent consultation, viewings all over a 3 day period ( and there were lots ), negotiations, to the final exchange of keys, everyone at the office of Northwoods at the Harrogate office, provided an excellent, professional and importantly a friendly trustworthy service. I would beyond ...
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Comment on agent fees
Very competitive and although marginally more than an online service you will thank yourself for using a local agent, the online guy hadn't a clue about the area, price etc
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Mar 30,2016
Mar 30,2016
1
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I would like to give some great feedback about Adam Ford, estate agent at Northwood , Harrogate Road branch. Adam is always professional, considerate and approachable in his work. His attention to detail and patience means that all aspects of marketing a house from the perspective ...
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Comment on agent fees
Good value
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Mar 30,2016
Mar 30,2016
2
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Friendly staff who respond to any query you may have, website also good when searching for properties, they also have a handy app....
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Comment on agent fees
Fees are reasonable
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Mar 21,2016
Mar 21,2016
0
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Northwood provided a great service and before I instructed them, fully explained their range of services and charges. As I live above the property being rented, they arranged for me to meet prospective tenants, and once the choice was made, dealt superbly with all paperwork ...
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Comment on agent fees
Fees extremely reasonable for the service provided.
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Mar 07,2016
Mar 07,2016
0
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This is the first time I have sold a property and was really unsure as to which agent to go with. Adam made me feel totally at ease. His approach is smart, professional and personable and I feel he really understood my market and provided ...
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Comment on agent fees
Commensurate with the level of service
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Mar 01,2016
Mar 01,2016
0
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Adam was excellent from start to finish very easy and helpful to deal with and made the whole process very easy and stress free. Would highly recommend him and the company to anyone I knew...
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Comment on agent fees
Good
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Feb 29,2016
Feb 29,2016
0
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Always really helpful. Proactive in returning phone calls and emails (this was a much easier form of communication for us due to our work).
Very polite and always professional. Always felt we were kept in the 'loop' between the landlord and ourselves.
Thanks....
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Feb 18,2016
Feb 18,2016
0
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Northwood were brilliant to work with, all requests where dealt with promptly and efficiently, with the relevant knowledge.
They understood my needs as a tenant and where flexible to help meet those.
Would recommend any future tenant or landlord to them....
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Comment on agent fees
OK
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Feb 13,2016
Feb 13,2016
0
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From the very start of the process right through to the end, the whole team were thoroughly professional, polite and hard-working.
My sale was managed by Jon and he kept me regularly updated at all stages of the process. Adam did an excellent job with ...
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Comment on agent fees
Their fees were the lowest of the agencies I approached.
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Dec 18,2015
Dec 18,2015
0
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Northwood acted as my letting agents for 5 years on the guaranteed rent scheme and then sold my property for me at the end of this period. For lettings, I dealt primarily with Andy who was always honest and open with me and treated me and ...
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Dec 14,2015
Dec 14,2015
0
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I have recently sold my flat with Northwood and John looked after my account. I had quite a few issues due to the solicitor processes that needed to be resolved. John was excellent at ensuring lines of communication between my buyer and I were up-dated ...
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Dec 10,2015
Dec 10,2015
0
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I can honestly say Northwood are the best letting agents I have had since moving to Leeds 8 years ago. Any query I had was dealt with quickly and efficiently and without any fuss. The team are very approachable and, from what I can see, genuinely ...
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Nov 27,2015
Nov 27,2015
0
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I will have to say Northwood has been the best agent I have dealt with so far. The response from all the agents was superb. The way and time in which they dealt with the complaints I have raised about the property was really great. ...
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Nov 23,2015
Nov 23,2015
0
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Northwood have been fantastic! So easy to deal with, call with anything and they get back to you with an answer ASAP. The whole team are a pleasure to deal with and really look after you as tenants. Would recommend them to anyone buying or ...
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Nov 13,2015
Nov 13,2015
2
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From start to finish the agents were amazing. Knowledgeable, attentive, professional, thorough and friendly. They thought of and did absolutely everything well and when they said they would. I was in property within a month of viewing the property and their application process is smooth ...
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Oct 19,2015
Oct 19,2015
1
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I have used Adam at Northwood before and he has always been excellent. The property was let in under a week - with 2 prospective sets of tenants competing. The paperwork (including the inventory) and communication was very professional, as always. I will continue to use ...
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Oct 07,2015
Oct 07,2015
1
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I have used Jon and Andy over the last 5 years. Both have helped me lease, maintain, and sell my property. The guys have been supportive to me, especially as most of my business has been conducted whilst living in Australia. No matter what situation I ...
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Oct 03,2015
Oct 03,2015
1
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I would highly recommend Northwood. I have been a tenant renting through them for over two years now and have never encountered any problems with them. They have proven to be very helpful with maintenance issues, and quick in responding to inquiries. To top it ...
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Sep 10,2015
Sep 10,2015
2
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Quick response, always available for an update and very polite.
I would recommend their services to anybody wanting to sell their home in a quick and easy manner...
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Sep 06,2015
Sep 06,2015
2
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We are very pleased with the excellent service Northwood and all their agents gave us during our tenancy at one of their properties. Everything was communicate and dealt with in an excellent time, and appropriate manner. Best agency we have come across. The landlords are ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
